Perth Strata Co. is open Monday to Friday from 9.00am to 4.00pm. Should you have any queries, maintenance items or wish to discuss anything related to your property with your Strata Manager, please contact our office during office hours on (08) 6388 1189.
We will also require the maintenance request be put in writing to admin@perthstrataco.com.au
STRATA EMERGENCY TROUBLESHOOTING
If you appoint a contractor to attend to emergency works you will need to ensure payment to the contractor yourself.
Reimbursement may be possible for common property issues, but if the emergency is due to an individual unit or resident, the fees are the responsibility of the lot owner or resident.
EMERGENCY CONTACT NUMBERS
Life Threatening Emergency (Police, Fire, Ambulance): 000
SES (State Emergency Services) to attend to damage caused by natural disasters/securing a property following storm/fire/flood etc: 132 500
- ATCO (Gas Faults or Emergencies): 13 13 52
- Western Power (Electrical Faults): 13 13 51
- Water Corp (Water outages or problems) 13 13 75
Water & Gas Emergencies
Gas Leak
- Shut off the gas mains in the meter box.
- If the smell of gas is inside, open the doors and windows for fresh air.
- Ensure that no gas appliances are left on without ignition.
- If after hours, contact ATCO on 13 13 52 for further instructions.
Leaking Hot Water System
- Turn off hot water system tap or switch off isolation valves / mains water.
No Water or Discoloured Water
- Check the Water Corporation website for any outages or works that may be in progress that may affect the water quality.
- If no outages or issues are listed on the website, call the Water Corporation on 13 13 75.
Major Water Leak / Burst Pipe
- Turn off the water at your isolation valve (if unsure of the location, contact the Water Corporation for help on 13 13 75).
- If after hours, contact the Water Corporation for advice.
- Soak up all excess water and dry out any affected items.
- Take photos for your strata manager/insurance claim.
Recommended Plumbing Contractors
G + L Plumbing - 1300 457 586
ELECTRICAL & POWER LINE Emergencies
Fallen Power Lines
Contact Western Power immediately on 13 13 51 and do not approach the area within 8 meters.
No Power
- Check if any RCD switches have tripped.
- Unplug all appliances and check them individually for faults. Proceed to plug each item in one at a time to see if there is a fault with any of the appliances. This would be noted if the RCD trips again when a certain item is plugged back in or the circuit is overloaded.
- Check for outages on the Western Power website.
Recommended Electrical Contractors
- Seawind Electrical – 0404 391 486
Other Emergencies
Break in / Damaged Glass
Contact police via 13 14 44 and lodge a report (ensure you save the police report number).
Recommended Glaziers
Prompt Glass – (08) 9330 5555
Lost Keys / Locked Out
If you are locked out of the property, you will need to phone a licensed and insured locksmith. Please note that you will be responsible for the cost of attendance.
Recommended Locksmiths
Elite Locksmith – (08) 9330 9366
Vehicle Gate not Functioning
Step 1: Contact Peth Strata Co. to advise gate is stuck open / shut
Step 2: Wait for a person with a gate override key to open the gate.
Step 3: Do not attempt to move or handle the malfunctioning gate.
Step 4: If the gate is stuck in an open position, remove valuables from any vehicles left outside.
Step 5: Alternate arrangements should be made if your vehicle cannot exit the secured area.
Our Strata Manager is available during business hours, but we have an after-hours contact number for emergencies. For urgent situations affecting common property, please call 0402 917 778 outside of our business hours.
Please call or text and leave your name, phone number, address of the strata scheme including which unit you own, and details of the emergency if the phone is not answered.
Contact Perth Strata Co. Today
If you are seeking reliable and professional strata management services in Mt Pleasant, look no further than Perth Strata Co. Our commitment to excellence and deep understanding of the local area make us the ideal partner for managing your property. Contact us today to learn more about how we can enhance your strata living experience in Mt Pleasant.
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